Choose the partner model that fits how you serve clients

Adding CCaaS allows BPOs and CX consultancies to combine customer experience strategy and services with the technology used to manage customer interactions. This can create new revenue opportunities while giving providers greater influence over how client experiences are designed and delivered. CCaaS can help you:

Expand service offerings: Add contact center technology to consulting, outsourcing, and customer experience services.

Support omnichannel CX: Help clients manage customer interactions across voice and digital channels.

Increase customer value: Combine technology with consulting, implementation, optimization, and ongoing services.

Build recurring revenue: Extend project-based engagements into longer-term technology and managed-service relationships.

CallCorp is designed around a partner-first model that allows BPOs and CX consultancies to incorporate CCaaS into their own customer experience offerings and build advisory, implementation, integration, operations, and managed services around the platform.

BPOs and CX consultancies can use a flexible, multi-tenant CCaaS platform to support distinct client environments while configuring capabilities around each client's customer journey, workflows, service model, and operating requirements. With CallCorp, you can support different client environments through:

Configurable routing and IVR: Configure queues, skills-based routing, IVR, callbacks, and interaction flows around client requirements.

Omnichannel engagement: Support customer interactions across voice, SMS, email, web chat, and other digital channels.

Agent and supervisor tools: Provide agents and supervisors with tools for managing interactions, monitoring activity, and supporting contact center operations.

Quality management and recording: Support interaction recording, quality evaluation, coaching, and related QA processes.

Reporting and analytics: Use dashboards, reports, and analytics to monitor contact center activity and performance.

AI and automation: Apply supported AI capabilities to customer interactions and contact center workflows.

Scalable environments: Support multiple customers and contact center environments from a common technology foundation.

The CallCorp multi-tenant architecture gives BPOs and CX consultancies a common technology foundation for supporting multiple client environments while keeping routing, teams, reporting, integrations, and operating context aligned to individual client requirements.

BPOs and CX consultancies can choose a CallCorp partner model based on how much commercial and operational responsibility they want to take on. CallCorp provides two primary partner paths:

Referral: Introduce qualified customer opportunities while CallCorp manages the CCPro product, delivery, and ongoing service.

Qualified white-label: Build a branded CCaaS offering with greater control over pricing, packaging, customer relationships, and defined operating responsibilities.

The referral model provides a lighter operating role, while qualified white-label gives providers greater control over how CCaaS is incorporated into their customer experience offerings.

CallCorp allows you to choose the model that best aligns with your client relationships, operating capacity, and go-to-market strategy.

BPOs and CX consultancies can integrate CCaaS with client applications and communications infrastructure to create customer experiences that fit existing business processes rather than operating as an isolated contact center system. The CallCorp platform can support:

CRM and business applications: Connect contact center interactions with client applications and customer data.

APIs and integrations: Extend contact center functionality and connect workflows with other systems.

Voice and PBX: Integrate contact center capabilities with supported voice, SIP, PBX, and telecommunications environments.

Custom workflows: Configure routing, IVR, automation, and customer interaction flows around specific client requirements.

AI integrations: Incorporate supported AI technologies into customer experience and contact center workflows.

Reporting and analytics: Provide visibility into contact center activity and operational performance.

This extensibility allows BPOs and CX consultancies to use CallCorp as the contact center technology layer beneath a broader CX solution rather than treating CCaaS as a standalone application.

BPOs and CX consultancies can generate revenue from CCaaS by combining contact center technology with consulting, implementation, integration, outsourcing, and managed services. Revenue opportunities can include:

Referral revenue: Earn a flat 30% revenue share on qualified referral business for the life of the customer.

CCaaS services: Package contact center technology as part of a broader customer experience solution.

Consulting and implementation: Generate revenue from CX strategy, configuration, deployment, and optimization.

Integration services: Build integrations and workflows around client applications and business processes.

Managed services: Provide ongoing administration, optimization, support, reporting, and other customer experience services.

The CallCorp partner model allows BPOs and CX consultancies to build CCaaS into their own service offerings, with the level of commercial control and operating responsibility determined by the selected partner model.

Qualified white-label partners can also control pricing and packaging, creating opportunities to generate revenue from the platform as well as consulting, integrations, implementation, and ongoing managed services.