Add contact center to the technology and services you already provide

Adding CCaaS allows MSPs and telecom service providers to extend the customer relationships, communications services, and managed-service capabilities they already support into the contact center. Rather than introducing an isolated technology offering, service providers can incorporate CCaaS into an existing service stack and customer relationship. CCaaS can help you:

Expand revenue opportunities: Add contact center technology and related services to an existing portfolio.

Increase customer value: Address customer needs across voice, digital communications, routing, quality management, reporting, and integrations.

Consolidate communications: Combine contact center capabilities with existing voice, PBX, connectivity, cloud, and managed services.

Expand market opportunities: Serve customers and industries where contact center technology is an important part of customer communications and operations.

CallCorp provides a CCaaS platform designed to help you bring contact center capabilities to your own markets and customers.

MSPs and telecom service providers can use an established CCaaS platform as the technology foundation while determining how the solution fits within their existing services and customer relationships. This eliminates the need to develop and maintain core contact center software while allowing the service provider to build differentiated services around it. With CallCorp, you can:

Use an existing CCaaS foundation: Deliver contact center capabilities without developing the underlying platform.

Configure customer environments: Adapt contact center functionality around different customer requirements.

Extend through integrations: Connect the platform with customer applications and workflows using APIs and integrations.

Choose the partner model: Refer opportunities to CallCorp or build a qualified white-label relationship with greater control and operating responsibility.

This allows service providers to focus on their customers, services, and market differentiation rather than building contact center technology from the ground up.

MSPs and telecom service providers can choose a CCaaS partner model based on how much commercial and operational responsibility they want to take on. CallCorp provides two primary partner paths:

Referral: Introduce qualified customer opportunities while CallCorp manages the CCPro product, delivery, and ongoing service.

Qualified white-label: Build a branded CCaaS offering with greater control over pricing, packaging, customer relationships, and defined operating responsibilities.

The referral model provides a lighter operating role, while qualified white-label gives service providers greater control over how they bring CCaaS to market.

CallCorp allows you to choose the model that best aligns with your customer relationships, operating capacity, and go-to-market strategy.

The CallCorp platform is designed to fit within a broader managed-service stack, with qualified options for customer-owned AWS or Azure environments, carrier relationships, integrations, and other infrastructure requirements. Providers can also align implementation, usage visibility, billing support, ongoing service, and escalation responsibilities with the operating model they already use for customers. The CallCorp platform can complement an MSP service portfolio across:

Voice and PBX: Integrate contact center capabilities with existing voice infrastructure, SIP, PBX, and telecommunications services.

Cloud and hosting: Align supported deployment and hosting models with partner and customer requirements.

Business applications and APIs: Connect contact center workflows with CRM, business applications, and other customer systems through integrations and APIs.

Implementation and support: Define responsibilities for configuration, deployment, onboarding, ongoing support, and escalation.

Managed services: Combine CCaaS with telecommunications, integration, administration, support, and other value-added services.

This allows MSPs to incorporate CCaaS into the technology and services they already provide rather than treating the contact center as a separate standalone offering.

MSPs and telecom service providers can generate revenue from CCaaS through referral relationships or by building a broader offering that combines contact center technology with their own professional and managed services. Revenue opportunities can include:

Referral revenue: Earn a flat 30% revenue share on qualified referral business for the life of the customer.

CCaaS services: Package contact center capabilities as part of a broader technology and communications portfolio.

Professional services: Generate revenue from implementation, configuration, integration, and consulting.

Managed services: Add ongoing administration, support, telecommunications, and related services.

Value-added integrations: Build customer-specific integrations and workflows around the contact center environment.

Qualified white-label partners can also control how their CCaaS offering is priced and packaged, creating additional opportunities to build margin around technology and value-added services.

CallCorp gives MSPs and telecom service providers multiple ways to participate in CCaaS revenue, from qualified referrals to white-label offerings that combine the CallCorp platform with their own professional, managed, integration, and communications services.

MSPs and service providers managing multiple customer environments need visibility into platform usage and billing-related information without losing the separation between individual customers. CallCorp provides partner-level reporting that helps providers review usage and invoice-support information across the customer environments they manage. CallCorp reporting includes:

Customer-level visibility: Review usage and reporting information by individual customer environment.

Usage reporting: Monitor platform activity and usage to support customer management and operational review.

Invoice-support detail: Access reporting that can help providers reconcile platform usage with their customer billing processes.

Multi-customer reporting: Review information across multiple customer environments while maintaining customer-level detail.

Operational visibility: Use reporting alongside other platform information to support ongoing customer administration and service delivery.

CallCorp provides 14 reports that give MSPs and service providers visibility into usage and invoice-support detail by customer environment, helping partners connect the CallCorp platform to the billing and customer operations they already manage.