Build a contact center business around the role you want to own

Contact Center as a Service (CCaaS) is a cloud-based contact center platform that enables businesses to manage customer interactions across voice, SMS, chat, email, and other digital channels without maintaining on-premises contact center infrastructure.

CCaaS brings customer communications, routing, agent tools, reporting, and other contact center capabilities into a unified platform. Because it is delivered through the cloud, organizations can more easily scale capacity, support remote and hybrid agents, add new communication channels, and adapt to changing customer needs. Core capabilities include:

Omnichannel communications: Manage voice, SMS, chat, email, and other digital interactions through a unified platform.

Intelligent routing, automation, and AI: Route customers to the appropriate agent, team, workflow, or automated experience. Use self-service, automated routing, AI-assisted workflows, and other tools to improve efficiency and response times.

Scalability and remote workforce support: Add agents, channels, and capacity as contact volumes and business needs change. Give agents access to contact center tools from virtually anywhere with an internet connection.

Reporting and analytics: Monitor interactions, agent performance, service levels, and customer experience.

CallCorp is a Contact Center as a Service (CCaaS) platform, not a Unified Communications as a Service (UCaaS) platform. CCaaS is designed primarily for external customer interactions, while UCaaS focuses primarily on internal employee communications.

UCaaS focus: Internal employee messaging, internal video meetings, and business phone systems.

CallCorp CCaaS focus: External customer engagement infrastructure, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), omnichannel routing, Quality Management (QM), Workforce Management (WFM), and Conversational AI.

CallCorp is designed around a white-label, partner-first CCaaS model. Rather than requiring partners to resell a vendor-branded platform, CallCorp enables service providers to offer contact center capabilities under their own brand while maintaining control of the customer relationship, packaging, pricing, and services.

CallCorp OEM model: CallCorp acts as the underlying technology platform for a partner's branded contact center offering, allowing partners to maintain control of their brand, customer relationships, pricing, and margins.

CallCorp partners with B2B technology and service organizations looking to launch or scale their own contact center offerings.

Key partner categories: CallCorp works with managed service providers (MSPs), value-added resellers (VARs), system integrators (SIs), business process outsourcers (BPOs), carriers, communications service providers (CSPs), CX consulting firms, and software as a service (SaaS) companies.

CallCorp offers recurring revenue opportunities through referral and qualified white-label partner models. The economics vary based on the partner model and level of operating responsibility.

Referral partners: Earn a 30% flat revenue share on qualified referral business while CallCorp manages the product, delivery, and ongoing service.

Qualified white-label partners: Earn 35% to 70% revenue share based on volume and operating responsibility, with greater control over pricing, packaging, and the customer relationship.

Resellers: Can participate through either the referral or qualified white-label model based on the organization's go-to-market strategy.

Value-added services: White-label partners can create additional revenue opportunities by combining the CallCorp platform with managed services, CRM integrations, technical support, and other complementary services.

CallCorp provides operational, technical, and sales enablement throughout the partner lifecycle.

Enablement support includes: Dedicated onboarding, technical training, pre-sales architecture support, go-to-market assets, and ongoing managed infrastructure maintenance.

24/7 Support includes: CallCorp provides support during standard business hours, with emergency on-call support engineers available 24/7 for issues requiring assistance outside normal support hours.