Easily migrate existing lines and auto-provision new lines in a few clicks.
Combine ACD with a hosted PBX
Traditional hardline features, boosted with the power of the cloud.
Eliminate redundant services with a native, seamless communication module.
With our hosted PBX solution, there is no longer a need to have a separate PBX for non-call center users. Simply combine it with your ACD by connecting via SIP, integrate with your preferred PBX cloud provider, or use our core features and enjoy the benefits of a single communications platform – webRTC, SIP device, VoIP, and PSTN in one.
Seamless voice with ACD and PBX
– Unlimited phone numbers with toll-free and long distance dialing
– Auto-provision phone numbers and calling plans
– Auto-provision hardware phones
– Automated call distribution and IVR
– Call back
– Call recording
– Call whisper
– Call waiting, transfer, consult, conference, and forward
– Carrier services, such as E911, CNAM, forwarding, and blacklist
– Contact management
– Direct dial numbers (DID)
– Voicemail management for personal or teams
– Extension dialing and dial-by-name directory
– Hunt groups
– Text to speech, DSTM and automatic speech recognition
– Custom greetings, menus, queues and prompts
– Skills-based routing
– Office hours rules and routing for open, emergency, holiday and closed
– Outbound agentless and preview
Migration to the cloud
Enable your existing landline to answer and route calls, video, text, web chat, email, and more to the right department or agent. Transitioning your traditional on-premise system to the cloud increases security, reduces cost, and improves the customer experience.