About | A smarter contact center platform for the partners

Our story

From the founders of the first Contact Center as a Service platform – Drew Judkins, David Peterson, and Shane Kelly – CallCorp offers a fresh, modern, and flexible solution superior to the legacy offerings on the market today.

With a mission to provide turnkey solutions for contact centers and service groups of varying segments, markets, and industries, CallCorp set out to deliver a true OEM solution exclusively for partners to take to market.

Built for partners, CallCorp offers a suite of resources, education, and support to help partners craft the perfect solution for their target client.

Our next-generation CCaaS software is powerful, meeting the need of a wide variety of organizations. Built to be cloud-native, every menu, layout, template, module, and service is flexible and extensible.

Our mission and values

Across the globe, CallCorp is empowering organizations to deliver a contact center technology platform to their customers that is accessible, adaptable, and scalable without hindering innovation.

Our culture is a critical driver of our success, so we use our values every day, from how we interact with each other to how we make decisions.

We are customer-centric: consistently meeting and exceeding expectations.

We are imaginative: always creating, constantly inventing.

We are simple: easy to use, easy to choose. Support made simple.

We work together: collaborating to work towards a common goal.

Meet the team

Leadership Team

Steve Jones

As Managing Director, Steve is responsible for all P&L activities. With nearly 30 years of experience in the technology industry, his experience spans large, public companies to boot-strapped start-ups. At his most recent stop, Steve was Corporate Vice President of M&A at Corum Group, a boutique investment firm. Steve served as founding CEO at both Solera Networks and Auction Trust Network. Previously he was at Mosaix (acquired by Lucent/Avaya) and Alianza’s GetFon group (acquired by Alestra/AT&T). Steve enjoys time with his family, coaching, and cooking.

Shane Kelly

Overseeing the CallCorp engineering team and infrastructure, Shane brings 14 years of development experience in the call center industry to the CallCorp team. Previously, Shane worked as a Senior Architect and Distinguished Engineer at Nice inContact. Shane enjoys learning about new technologies, traveling to new places, and spending time with family and friends.

Tracy Madsen

Tracy serves as CallCorp’s Director of Administration and Human Resources. He is responsible for all administration, accounting, and finance activities. Over the past 30 years, he has served as a Chief Financial Officer in both public and private companies. Tracy received a B.A. in Finance from Boise State University and an M.B.A. from the University of Nevada Las Vegas.

David Peterson

With 25 years of development experience in the call center industry, David co-founded and was Chief Architect of Cumulus ACD, MyACD, inContact, and now CallCorp. His specialties include systems architecture, design, development, telephony systems, Voice over IP, distributed systems, and high availability. David enjoys developing 3D computer simulations, virtual reality technology, and spending time with his wife, Isabel, and their daughter.

Kristina Herms

Kristina oversees product strategy and development, design, and research at CallCorp. She’s passionate about creating products that make a difference for businesses and users alike. Previously, Kristina was a Project Manager at ManpowerGroup, a workforce solutions company, holding various project, product and delivery roles. She was responsible for administration of the CCaaS software for a large team of recruiters working in office, onsite and remotely. Kristina loves spending time exploring the outdoors and traveling with her husband, Dan.

Drew Judkins

Drew is the co-founder and CTO of CallCorp. With 25 years of experience in the call center industry, Drew has founded successful companies, including the industry’s first contact center software for the cloud. They include MyACD (currently NICE inContact), ubeRNurse.care, AfterHours Triage, ScheduleQ, and Cumulus. Drew’s specialities include ACD, IVR, workforce management, and quality management. Drew is a competitive cyclist and avid snowmobiler. He enjoys traveling with his wife, Cari.

Advisory Board

Kevin Childs

With more than 25 years of experience creating visionary, disruptive technology solutions, Kevin has shaped best practices for the staffing and call center industries. His experience includes building several successful companies, including the industry’s first contact center software in the cloud. Kevin is a frequent industry speaker throughout North America, the European Union, and the Russian Federation. He co-authored the book, Interpreting the Voice of the Customer, with Dr. Jon Anton of Purdue University. Kevin enjoys the outdoors, biking, traveling, and spending time with family.

CallCorp Careers

We enable our community of professionals, teams and organizations to unlock the power of contact center technology. That community is growing – and so are we.

A successful CCaaS product takes a lot of work. With that, there is a lot of opportunity to build your career, push the boundaries of technology and leave your mark on a growing company.

Browse open positions

About us