About us

The original CCaaS pioneers, taking the next step in the evolution of contact center software. We put the solution into the hands of those who know their markets best.

Our story

From the founders of the first Contact Center as a Service platform – Drew Judkins, David Peterson, Shane Kelly, and Kevin Childs  – CallCorp offers a fresh, modern, and flexible solution superior to the legacy offerings on the market today.

With a mission to provide turnkey solutions for contact centers and service groups of varying segments, markets, and industries, CallCorp set out to deliver a true OEM solution exclusively for partners to take to market.

Built for partners, CallCorp offers a suite of resources, education, and support to help partners craft the perfect solution for their target client.

Our next-generation CCaaS software is powerful, meeting the need of a wide variety of organizations. Built to be cloud-native, every menu, layout, template, module, and service is flexible and extensible.

Our mission and values

Across the globe, CallCorp is empowering organizations to deliver a contact center technology platform to their customers that is accessible, adaptable, and scalable without hindering innovation.

Our culture is a critical driver of our success, so we use our values every day, from how we interact with each other to how we make decisions.

We are customer-centric: consistently meeting and exceeding expectations.

We are imaginative: always creating, constantly inventing.

We are simple: easy to use, easy to choose. Support made simple.

We work together: collaborating to work towards a common goal.

 

Meet the team

Leadership Team

Shane Kelly
Overseeing the CallCorp engineering team and infrastructure, Shane brings 14 years of development experience in the call center industry to the CallCorp team. Previously, Shane worked as a Senior Architect and Distinguished Engineer at Nice inContact. Shane enjoys learning about new technologies, traveling to new places, and spending time with family and friends.
Damian Martinez
Damian is responsible for all finance, accounting, and administrative activities. He specializes in Finance and Accounting in the SaaS industry, helping boot-strapped startups achieve high growth. He also has some HR background as well as contact center accounting and management experience.
Damian grew up on a cattle ranch and enjoys outdoor activities as well as traveling and spending time with family and friends including his wife and 3 children.
Drew Judkins

Drew is the co-founder and CTO of CallCorp. With 25 years of experience in the call center industry, Drew has founded successful companies, including the industry’s first contact center software for the cloud. They include MyACD (currently NICE inContact), ubeRNurse.care, AfterHours Triage, ScheduleQ, and Cumulus. Drew’s specialities include ACD, IVR, workforce management, and quality management. Drew is a competitive cyclist and avid snowmobiler. He enjoys traveling with his wife, Cari.

David Peterson

With 25 years of development experience in the call center industry, David co-founded and was Chief Architect of Cumulus ACD, MyACD, inContact, and now CallCorp. His specialties include systems architecture, design, development, telephony systems, Voice over IP, distributed systems, and high availability. David enjoys developing 3D computer simulations, virtual reality technology, and spending time with his wife, Isabel, and their daughter.

Kristina Herms
Kristina oversees product strategy and development, design, and research at CallCorp. She’s passionate about creating products that make a difference for businesses and users alike. Previously, Kristina was a Project Manager at ManpowerGroup, a workforce solutions company, holding various project, product and delivery roles. She was responsible for administration of the CCaaS software for a large team of recruiters working in office, onsite and remotely. Kristina loves spending time exploring the outdoors and traveling with her husband, Dan.
Kevin Childs

Kevin is the co-founder, Practice Leader and CEO of CallCorp. With 25 years of experience creating and launching visionary, disruptive technology solutions, Kevin has shaped innovations and best practices in the customer and patient experience industries. His experience includes building several successful CX companies, including the industry’s first contact center software in the cloud. They include MyACD/UCN (currently Nice CXOne) and Total Triage (currently CareXM). Kevin is a frequent industry speaker and co-authored the book, Interpreting the Voice of the Customer, with Dr. Jon Anton of Purdue University. When he is not helping to solve business or CX challenges, Kevin enjoys the outdoors, anything in the snow, wakesurfing, cycling and traveling.

Advisory Board

CallCorp Careers

We enable our community of professionals, teams and organizations to unlock the power of contact center technology. That community is growing – and so are we.

A successful CCaaS product takes a lot of work. With that, there is a lot of opportunity to build your career, push the boundaries of technology and leave your mark on a growing company.

Browse open positions

Looking for something else? Let us know at careers@callcorp.com