Capture and respond to all incoming messages, in a single view.
Automatically adjust tools and content available based on communication channel.
Maximize agent productivity by interacting in multiple sessions at once.
Create a cloud-based omnichannel contact center that goes beyond traditional inbound call management. Integrate contact management across modern digital channels, funneling email, web chat, SMS text messaging, and more into a single inbox. Agents see a unified history of every customer, maximize productivity with concurrent sessions, and communicate faster and more clearly with tools and channel-specific content, based on the incoming customer inquiry.
Messaging and web chat offers:
- A more seamless, unified experience for both customers and agents
- A better internal experience with complete customer history from every communication channel
Here’s how we’re different:
Use your existing chatbot to funnel all communication into a single inbox.
“Messaging and web chat with CallCorp is a lifesaver. Customers can channel hop, moving from one channel to the next, and the conversation pick ups as easily as it was left off. Agents can see a complete history and answer questions quickly.”
– Customer D