Customer Communication
From text to phone call to web chat, meet your customer where they want to meet you.
Seamless Experience
Conversations move easily from channel to channel; no change in queue status.
Single Inbox
Agents manage conversations from all communication channels through one inbox.
Manage interactions from every communication channel—voice, email, SMS, chat, social media, and live video. As customers move from platform to platform, their experience is seamless. Conversations and recordings are funneled through a single inbox, offering agents a single view of each customer—improving the customer experience with every interaction. And as customers move from one communication channel to the next, they keep their place in the queue.
The omnichannel
experience:
– Manage interactions through a single inbox, funneling chats, texts, messages, voice mails, videos, and calls into one view, including conversation history
– Queue customers based on initial inquiry time, no matter how many channels are used
Here’s how we’re different:
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Turnkey Packages
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Start a new call center in minutes.
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Customizable Frameworks
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Adapt to and integrate with any
complex call flow.
Best-In-Class Omnichannel Features
Interactive Voice Response (IVR)
Customers can self serve with a menu of prompts—routing to the correct agent location, tracking a shipment, or checking an account balance. Advanced drag-n-drop or the automated wizard can help you build your customized call flow to create an efficient customer journey.
Automatic Call Distributor (ACD)
Route customer interactions from all channels—email, web chat, SMS, and more—to the right skills-based agent profile. With a broader focus on agent competency, routing customers improves over time, increasing efficiency and improving the customer experience.
“With CallCorp, we were able to stand up our new call center in 10 minutes. It was so easy! And now all of our customer channels are routed to the same inbox and the correct agent based on location and the agent’s competency for specific queries. It’s incredible!”
Customer A
FPO, Lorem Ipsum